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Susan Ward

Susan Ward

Personal Success Manager ⁠ ⁠ Having spent 25 years in the Service Management and Customer Services profession, Susan is the perfect person to coach, develop and train your team. She will help you focus on improving client service and help you lead your team. ⁠ ⁠ Susan has developed, written and delivered training courses to hundreds of lawyers, IT professionals and dental teams. ⁠ ⁠ Whilst managing large service delivery focused teams, Susan has a wealth of knowledge and experience to help deal with any challenges. ⁠ ⁠ Susan joined the MPOD team in November 2015 and with her experience she has evolved and grown into the role she currently has within the team. ⁠

Working Environment

Is Your Working Environment A Happy One?

Did you know that a happy (and healthy) employee is a productive employee? Creating the right working and office space environment is so important as people who enjoy their jobs are more likely to engage thoroughly with their work.  

It’s always been a priority here at MPOD Connect to make sure that everyone is happy, and that is why our monthly one-to-ones always take place. Not only do we focus on our highlights, we also discuss any challenges so that any issues are nipped in the bud straightaway. 

Appreciation and recognition are part of our culture and ethos, which goes a long way to creating a happy working environment. But what hasn’t always been a priority for us is keeping the office environment tidy.

When one of our client’s recently told us that they wanted to visit our offices in Spain, we were delighted that they wanted to take time out of their holiday to drop by and say hello. Tidying up our office environment then became a priority. Don’t get me wrong, our office is cleaned every week, bins emptied, workspaces dusted etc., but when we actually stepped back to look critically at our office space, we realised the sheer number of boxes and clutter we had. It was time to have a Spring Clean!

Out went the old metal shelving and in came some brand-new cabinets; folders and workspaces were decluttered. All the boxes that had been stacked up waiting to be cleared out, were finally sifted through and what we didn’t need to keep got thrown in the recycle bin while everything else went into storage.  

Our terrace space finally became a terrace again and the table and chairs could finally be sat at to have our breaks or eat lunch. The clutter was finally gone and in came some beautiful plants.

All our Appreciation Certificates for our X years of service for each team member were finally displayed on the walls and pictures were finally hung. 

What a difference this has made. I cannot begin to tell you how it feels to be in a better working environment where there is less clutter. It feels like you want to keep it tidy and not add to any clutter as the clutter is no longer there. It has made such a difference to how I feel, it’s great. 

Do you know how your team feel about their working environment, are they happy with their space? Do they have everything they need to work effectively and productively?

P.S To find out how we can help you grow your practice and your team get in touch today. ⁠ ⁠
Call the team on 0113 827 2249 or email Vicki@MpodTeam.Com⁠


“If you get the culture right, most of the other stuff will just take care of itself.”

– Tony Hsiesh, CEO of

Dental Industry Awards Finalists

  • Dental Industry Awards Finalists

  • Dental Industry Awards Finalists

  • Dental Industry Awards Finalists

  • Dental Industry Awards Finalists

  • Dental Industry Awards Finalists

Just some of the people we work with

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  • Cavendish Dental Practice (1)
  • Copy Of Glendair Recruitment (1)
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MPOD Connect

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