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Vicki Mayson

Practice Relationship Manager Vicki has worked with MPOD since 2011 and with over 30 years’ experience in customer services and hospitality, and 20 years’ experience in team management Vicki is the ideal person to hold your hand through our onboarding process. ⁠ ⁠ Think of her as your concierge, she is here to help you connect with the team at MPOD. She’ll be your first point of contact, on hand to answer any questions that you might have and to ultimately build trust so that you feel comfortable working with us, Vicki will make this process stress free from start to finish. ⁠ Outside of work Vicki enjoys putting together the Dental Mavericks newsletter and annual report, getting together with friends and family days out.

Are Your Team Motivated?

Ways To Reward & Motivate Your Team 

We all know that businesses with motivated teams succeed. Competition and diverse workforce composition require building a culture that makes team members feel included and meaningful to your practice.

These days, you’d be hard-pressed to find a business leader that isn’t talking about team engagement; after all, research has shown that highly engaged teams are 21% more productive, 22% more profitable, and exhibit significantly lower employee turnover.

We at MPOD have been handing out Spot Prizes for some time now, even during lockdown we kept a tally of everyone’s score when a team member awarded another team member a prize. We also carried on our normal Star of the Month and renamed it Star of the Lockdown. Using these two things during lockdown really helped to keep the team motivated and more productive.

Motivating your team is easy with a little creativity.

Here’s a starter list of ways to reward and recognise your team. Make someone’s day with modern rewards and recognition.

  1. Reward and recognise effort, not just performance
    Performance is important, but so are behaviours like contributing ideas, collaborating and supporting others. Recognising this behaviour can reinforce and motivate continued effort.

  2. Document and share the memories
    Milestones, events, achievements deserve to be remembered – and then recognised. Document moments when teams became closer or achieved together. You’ll thank yourself when it comes to the time to motivate.

  3. Let peers nominate other peers
    For achievements, dedication and hard work. Start a poll and then share the results. Making recognition public multiplies the ‘feel good’ effect. All our team give the spot prizes to each other.

  4. Say “thank you”
    This could be by writing a card or thanking your team member at your huddle. Be specific. The validation and encouragement you provide is more impactful than most people assume.

  5. Connect your team with mentors and other professionals
    Career growth ranks consistently as one of the top 3 drivers of team engagement.

  6. Send a small reward with your recognition
    Rewards that surprise, and are unexpected, are remembered, no matter how big or small. Give them choice in their rewards or give them something they’ll use and love.  
  1. Think about their families
    Consider rewards that can be given to, or shared with families and friends.

  2. Start a sports league or do a wellness activity
    Getting active and getting out of the office can be a huge energy and morale booster. It’s an opportunity to bond.

  3. Get Sporty
    Send a team member to see their favourite sports team.Nothing is more exciting

  4. Give money towards a holiday/night away
    The stipulation? When they get back they have to present to the team on where they went and what they did. 

However you decide to give recognition to get your team motivated and engaged, above all make it fun!

Until next time


P.S To find out how we can help you grow your practice and your team get in touch today. ⁠ ⁠
Call the team on 0113 827 2249 or email Vicki@MpodTeam.Com⁠

Team Morale

How Team Morale Can Make – Or Break  
Your Dental Practice

Team morale can make or break your dental practice. It’s a bold statement, but there are several reasons why it is true.

The morale of every member of your team impacts other team members, your patients, and over time, even your ROI. If you want your dental practice to be a success, team morale needs to be a priority.

An unhappy team are less productive.When a member of your team is unhappy in their job, they work more slowly, are less efficient, and are less likely to “go the extra mile” to ensure a great patient experience. When an unhappy team member isn’t giving a great patient experience, that patient is less likely to be a repeat patient and unlikely to refer anyone else to your practice. Over time, this could potentially cost you dozens of patients and thousands of pounds.

An unhappy team member will make other team members unhappy. When one person is feeling unmotivated, unappreciated, or disgruntled, their attitude affects those around them. Other team members are forced to work harder to compensate for the lack of productivity.

One person complaining about being unhappy can hurt the morale of every other person in your practice. What starts as a seemingly small problem can fast gain momentum if it isn’t addressed quickly and correctly.

An unhappy team member is more likely to quit. On the surface, this may seem like a good thing: take the poor attitude and low morale out of the equation. However, the cost of finding, hiring, and training a replacement can be high. Even more, the most common reason why an employee quits a job is that they feel unappreciated and/or unsupported by management. Chances are good that if one of your team feels that way, others aren’t far behind.

What You Can Do?

Overcome team morale issues with good leadership. As the dentist and owner of your practice, you are the primary person your team is looking to for leadership. Hold yourself accountable to your team for following through on your promises. Deal with conflicts as soon as they arise. Have an open door policy that makes your team feel comfortable coming to you with problems, so you can address them before they become unmanageable.

Hold regular effective team meetings and 1 to 1’s to ensure every team member understands their place in your vision for the practice. Recognise individual and team successes. Show appreciation. Ensure that you are supportive of any team member empowered to make decisions. If you need to coach them on a change in policy, do so privately to avoid undermining their authority.

You are the leader of your team. The trust, support, recognition, appreciation, and respect you give to your team is the foundation of your team’s morale. When you create a great working environment, your team morale is high. And high team morale creates a better patient experience and greater productivity, which benefits everyone. To ensure your practice thrives, make your team’s morale a priority.

Until next time
P.S To find out how we can help you grow your practice and your team get in touch today. ⁠ ⁠
Call the team on 0113 827 2249 or email Vicki@MpodTeam.Com⁠

 

Just some of the people we work with

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  • Cavendish Dental Practice (1)
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MPOD Connect

Tel: 0113 827 2249  Email: talk2us@mpodconnect.co.uk

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